FAQ❓

1. Do you ship internationally?

Yes! 🌍 We offer free worldwide shipping on all orders — no minimum purchase required.

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2. How long will delivery take?

• India: 4–7 business days

• International: 7–15 business days (depending on destination & customs)
  Once shipped, you’ll receive a tracking link to follow your order.

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3. What is your return and refund policy?

We do not accept returns for hygiene reasons. However, if your product arrives damaged, defective, or incorrect, we will:

• Replace it at no cost (free shipping included), OR

• Issue a full refund within 14 business days if you prefer not to exchange. 

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4. Are your products safe for all skin types?

Yes 💛 Our products are carefully formulated with clean, safe, and skin-friendly ingredients. However, as every skin is unique, we recommend doing a patch test before first use.

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5. Can I track my order?

Yes ✅ Once your order is shipped, you’ll receive a tracking link by email to follow your package.

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6. How do I contact Luro for support?

You can reach us anytime at care.luro@gmail.com. Our support team replies within 24 hours (Mon–Sun).

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7. Do you work with influencers or partners?

Yes! 🤝 We love collaborations. If you’re interested, email us at care.luro@gmail.com with your details.