We recommend checking the product descriptions for skin type suitability. For personalized advice, you can reach out to our support team with your skin concerns.

We accept all major credit/debit cards, UPI, PayPal, and net banking. All transactions are secure and encrypted for your safety.

Standard shipping usually takes 5–7 business days. Expedited options are available at checkout for faster delivery.

Shipping Policy

At Luro, we are committed to making your shopping experience seamless and worry-free. That’s why we proudly offer Free Shipping on all orders worldwide. 🌍✨

Processing Time

• All orders are processed within 1–3 business days after payment is confirmed.

• You will receive a confirmation email with your order details once it has been processed.

Delivery Time

• Domestic Orders (India): 4–7 business days

• International Orders: 7–15 business days (depending on destination & customs clearance)

Please note: delivery times may vary due to factors outside our control such as courier delays, holidays, or customs.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your package every step of the way.

Shipping Fees

• ✅ Free Shipping on all orders (no minimum purchase required).

• We cover standard shipping costs — you don’t pay anything extra.

Delays & Issues

If your order is delayed or lost in transit, please contact us at care.luro@gmail.com, and our support team will assist you promptly.

We accept returns within 7 days of delivery for unopened and unused products. Please ensure the product is in its original packaging.

Return & Refund Policy

At Luro, we take pride in delivering premium skincare with the highest quality standards. Please read our policy carefully before making a purchase.

No Returns

For hygiene and safety reasons, we do not accept returns once a product has been delivered.

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, we sincerely apologize for the inconvenience.

You may request a replacement of the same product, and we will cover the product cost and shipping charges.

If you do not wish to receive a replacement, you may request a full refund. Refunds will be processed to your original payment method within 14 business days after approval.

How to Request an Exchange or Refund

To initiate a request, please contact our support team within 7 days of delivery at care.luro@gmail.com with:

Your order number

Photos/videos of the damaged or incorrect product

Our team will review your request and guide you through the process.

Exceptions

We cannot process refunds or exchanges for products that have been used, opened, or damaged after delivery.

Refunds are only applicable if you decline a replacement for the damaged or incorrect product.